Understanding complex healthcare interventions: A user's guide to Normalization Process Theory

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Interactional workability: 

This refers to how work is enacted by the people doing it. A complex intervention will affect co-operative interaction over work (its congruence), and the normal pattern of outcomes of this work (its disposal). Therefore: a complex intervention is disposed to normalization if it confers an interactional advantage in flexibly accomplishing congruence and disposal of work.

Interactional Workability is one of the four constructs of Collective Action.